Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.
We source our products from several vendors within the US, Europe and Asia. This allows us to offer wholesale prices and high quality products with good design. Because we ship from multiple warehouses, the usual ETA is 7-15 working days for any items that may ship from international warehouses.
We will email you a tracking number, usually 1-3 days after your order has been placed.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that have been opened can not be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Any item that is returned more than 30 days after delivery will not receive a refund.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. Please contact our support team firstname.lastname@example.org for more information.
Please be informed that you have to pay for the return shipping fee.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us email@example.com.
You can only cancel your order if your order has not been fulfilled. Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation. To cancel your order, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, please email us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.